Frequently asked questions

How do I get an agreement with discount for my electric vehicle?

To have discount for you electric car, you need an AutoPASS-agreement. If you dont have an agreement, you can visit www.autopass.no

I drove in Norway without a tag. What do I do?

Foreign vehicles

If you drove in Norway with a foreign vehicle, the Invoice will be sent to the owner of the vehicle in the relevant country.

We will recomend to sign up for an AutoPASS-agreement og register your vehicle on EPASS24.

My vehicle over 3500 kg is used in industry. Do I need a tag?

Yes, it is mandatory for vehicles over 3500 kilos, that is used in industry to have active and valid AutoPASS-tag. If you do not have one, you can sign up for an AutoPASS-agreement by visit www.autopass.no

I drove in Norway without a tag. What do I do?

Foreign vehicles

If you drove in Norway with a foreign vehicle, the Invoice will be sent to the owner of the vehicle in the relevant country.

We will recomend to sign up for an AutoPASS-agreement og register your vehicle on EPASS24.

Do I have to register my car via EPASS24?

Yes. All foreign vehicles must register the vehicles’s Euro class and fuel type at www.autopass.no/ed in order to be charged the correct rate by toll road operators with environmental differentiation. Failure to register will result in the highest rate in tariff group 1 or 2 being charged.

Why was my electronic tag not detected?

There are several reasons why your tag may not have been detected.

The most common reason is that your tag has not been mounted correctly, make sure you follow the instructions that accompanied your electronic tag.

Electronic equipment such as a rain sensor may interfere with your Autopass tag. Interior sun shading may also interfere with the tag. If you have this you must place your electronic tag in the shaded area usually found behind your rearview mirror.

I receive my invoices to the wrong address. What do I do?

Without an AutoPASS-agreement:

For automatic road stations, the address is retrieved via the Central Motor Vehicle register,
which is updated via the population register / Brønnøysund Register.
We do not have the ability to change your address and You must therefore change the address in the population register / Brønnøysund Register.

Foreign vehicles:
If you drove in Norway with a foreign vehicle, the Invoice will be sent to the owner of the vehicle.

We will recomend to sign up for an AutoPASS-agreement og register your vehicle on EPASS24.

What is EasyGo?

EasyGo is a service that gives you the opportunity to use your AutoPASS-tag at toll station in Norway, Sweden and Denmark.
The service also includes tunnels, bridges and ferries.

For more information about EasyGo, go to www.easygo.com